Privacy Policy

At Xpokies Casino, we are dedicated to earning and maintaining your trust. Protecting your personal information is a top priority, and we handle it with the utmost care and respect. This Privacy Policy explains how we collect, use, and safeguard your data. Please read it carefully to make informed decisions about your experience with us.

Data Processing

This Privacy Policy outlines our commitment to meeting regulatory requirements for processing players’ personal data. This process is essential for facilitating gameplay and delivering associated services.

Xpokies Casino is operated by Dama N.V., a company registered in Curaçao, with its wholly-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. is licensed and regulated by Antillephone N.V.

By using our services, you consent to the terms of this Privacy Policy. As updates may occur, we encourage you to review this document regularly. Continued use of our services signifies your acceptance of any changes.

Collection of Information

We collect a variety of personal information through our website, including:

Registration details – such as your name, contact information, and identification documents.
Communication records – including interactions with support and other communication channels.
Transaction histories and activity data – detailing your deposits, withdrawals, and gaming activity.
Verification documents – required to meet compliance and security standards.

Usage of Information

The information we collect is used for:

Secure processing of transactions and bets.
Delivering requested services and efficient customer support.
Conducting identity verification and meeting compliance requirements.
Sending promotional materials, with your consent.
Ensuring legal compliance, including anti-money laundering obligations.
Detecting and preventing fraudulent or unlawful activity.
Conducting market research and analyzing aggregated data to enhance our offerings.

Marketing Communications

With your consent, we may use your personal information to send promotional messages about new offers and services. You can opt out of these communications at any time through your account settings or by contacting our support team.

Your personal data is not sold or rented. It may be shared under the following circumstances:

Within our corporate group to facilitate operations.
With trusted third-party service providers who assist in delivering services, under strict confidentiality agreements.
To comply with legal and regulatory obligations.

Data Security and Retention

We are committed to safeguarding your personal information. Advanced security protocols are in place to protect your data, and we comply with all relevant legal standards. Personal data is retained as required by law, including a minimum of five years after account closure, in compliance with anti-money laundering regulations.

Cookies and Tracking Technologies

To improve your experience, we use cookies and similar tracking technologies. These enhance site functionality, analyze user behavior, and support marketing efforts. You can manage your cookie preferences through your browser settings, but note that disabling cookies may affect website functionality.

Your Rights and Contact Information

You have the right to:

Access and verify the accuracy of your personal data.
Update or correct your information.
Object to the use of your data for marketing purposes.

For any concerns, please contact our Data Protection Officer (DPO) via email. If you are located in the EU, you may also lodge a complaint with the relevant supervisory authority under GDPR.

At Xpokies Casino, we are committed to providing a secure, transparent, and enjoyable gaming environment. For any questions or concerns related to your personal data, please don’t hesitate to contact us.